CANCELLATION & REFUND POLICY
Cancellation & Refund Policy
Last updated: 20/08/2026
This policy explains how cancellations and refunds are handled across our bookings.
Deposits
Deposits for group package bookings are non-refundable under any circumstances, as these funds are used to secure third-party bookings, tickets, and reservations on your behalf ahead of your tour date.
Cancellations Within 14 Days
Cancellations made within 14 days of the scheduled hire date can be charged the full quoted amount for the booking, regardless of deposits already paid. A credit may be provided at the complete discretion of Lucky Dog Tours.
Cancellations Outside 14 Days
For cancellations made more than 14 days before the scheduled hire date, the deposit remains non-refundable; however, no further charges will apply. A credit may be provided at the complete discretion of Lucky Dog Tours.
How to Cancel
Email: [email protected]
Phone: 0439 155 845
Need Help With Your Booking?
If you have questions about a cancellation, amendment or credit, please contact Lucky Dog Tours as early as possible and we'll discuss the available options with you.